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The terms and conditions found on this page set out the following policies and information:







Kali Forbes is a trading name of Kali Ratcliffe. Any reference to Kali Forbes on this website pertains to the business conducted by Kali Ratcliffe as a sole trader.


Please carefully review these terms and conditions before making a purchase. Your use of this website constitutes your agreement to comply with and be bound by these terms. Should you have any inquiries, please contact us at prior to placing your order.



Hosting and Payment Provider: Our website is hosted on the platform. The payment provider we use is Wix Payments. All direct payment gateways offered by and used by the Kali Forbes business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


Order Cancellation: Kali Forbes reserves the right to cancel an order, or part thereof, if a product becomes unavailable, we do not deliver to your area, or if one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. We will refund the relevant amount but will not be liable for any other costs incurred as a result of the unavailability.


Payment Confirmation: Please check your invoice/sales receipt carefully as items will be supplied as per this. We require full payment to confirm your order and begin production.


Right to Refuse Orders: Kali Forbes reserves the right to cancel or refuse to accept an order due to erroneous information or payment not being received.


Non-Binding Estimates: Delivery dates given on this site are non-binding estimates based on the best available information concerning manufacturers' lead times and transportation schedules. Orders may be shipped on, prior to, or after the estimated date, with prior notification to the buyer.

International Delivery: For all overseas customers (including those in the EU from 1st January 2021), goods are delivered DAP/DDU. This means that any customs duties or local taxes, including VAT for EU customers, must be paid by the customer upon import. Additionally, there may be a customs clearance fee charged by the shipping company, which varies from country to country.

Specific Delivery Conditions: Specific delivery conditions requested by the buyer should be given at the time of order placement, and charges may change accordingly.

Inspection of Deliveries: Customers should inspect deliveries as quickly as possible for any damage and inform us within 7 days. After 7 days, the goods will be deemed to have been accepted as undamaged by the customer.


Policy Reference: For full information regarding refunds, exchanges and returns, please view our Shipping and Returns policy.

Warranty Claims: When we receive a valid warranty claim for a product purchased from us, we will either repair the relevant defect or replace the product. If we are unable to repair or replace the product within a reasonable time, the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to the customer, and the customer will be responsible for return shipment of the product to us.


Consumer Rights: It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us by sending an email to

Website Changes: Kali Forbes reserves the right to alter, suspend, or discontinue any part of the website (including the listed products) at any time. It is your responsibility to ensure that any products available through this website meet your specific requirements. Please email us with any questions you may have before making a purchase.

Buying Agreement: When buying an item, you agree that:

  • (a) You are responsible for reading the full item listing before making a commitment to buy it.

  • (b) You enter into a legally binding contract to purchase an item when you commit to buy an item and complete the checkout payment process.

Price Changes: The prices we charge for using our services or for our products are listed on the website. We reserve the right to change our prices for products displayed at any time and to correct pricing errors that may inadvertently occur.


In-Transit Damage and Order Shortages: Claims for in-transit damage and order shortages must be notified to Kali Forbes within 7 days of delivery. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof.

Damage After Delivery: We will not accept claims for damage resulting from storage by the buyer or for damage and faults resulting from accident, negligence, alteration, or misuse after delivery.

Faulty Products: Claims for faulty products must be made via email. Proof of purchase will be required. Photographic evidence and/or returned products may be required when claims are being made.

Retailer Purchases: If products were bought through a retailer and not directly from this website, please make claims to that retailer.

Contact Information: If you have any questions or complaints about our products, please contact us by sending an email to


These terms and conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.


I, Kali Forbes, am delighted to offer bespoke jewellery services. Creating a piece of jewellery that signifies the important milestones in my clients' lives is always an honour. I aspire to design and craft jewellery that you and your loved ones will enjoy wearing and cherish for many years to come. Please read the following terms and conditions carefully before commissioning a bespoke item. By commissioning a bespoke piece, you agree to be bound by these terms and conditions.


Initial Consultation: An initial design consultation will be arranged to discuss the Client's requirements, preferences, and budget. This consultation may be conducted in person, via phone, or online.

Design Deposit: Following the initial consultation, if the Client wishes to proceed with the commission, a non-refundable design deposit is payable. This deposit is deductible from the total price of the commission upon successful completion.

Design Proposal: Upon receipt of the design deposit, Kali Forbes will provide a design proposal within 4 weeks. The proposal may include sketches, computer-generated imagery, descriptions, and estimated costs. Any costs/quotes associated with the commission will be valid for 30 days.

Design Approval and Payment: The Client must approve the final design in writing and make a payment either for the full amount, minus the design deposit, or for half of the remaining total, before any work begins. Any changes requested after approval of the final design may incur additional charges.

Final Payment: The remaining balance is due upon completion of the bespoke jewellery, prior to delivery or collection.


Design Changes: Any changes to the design after approval must be requested in writing and may incur additional charges. Kali Forbes will provide a revised quotation for the Client's approval.

Cancellations: The Client may cancel the commission at any time. However, the initial deposit is non-refundable, and the Client will be liable for any additional costs incurred up to the date of cancellation.


Timeline: An estimated timeline for completion will be provided upon approval of the final design. Kali Forbes will make every effort to adhere to this timeline. However, for commissions such as wedding rings with a specific wedding date or engagement rings with a proposal date, it is imperative that the Client communicates these dates during the initial consultation. Kali Forbes will prioritise these deadlines but cannot guarantee completion by the specified date due to unforeseen circumstances.

Updates: Kali Forbes understands the importance of discretion, especially for surprise proposal commissions like bespoke engagement rings. Clients will receive regular updates on the progress of their bespoke jewellery. Every effort will be made to communicate updates discreetly, but clients should be aware that email or message notifications and images related to the commission may be visible to their partners. It is the client's responsibility to manage any potential surprises accordingly.


Materials: Kali Forbes uses only high-quality materials sourced from trusted suppliers. Each piece of jewellery is meticulously handmade, and slight variations in form and material are inherent characteristics that contribute to its unique charm and artisanal quality.

Design Integrity: Kali Forbes designs jewellery with the intention that it be worn and cherished for a lifetime and beyond. However, natural variations in precious materials mean that pieces may wear over time or be damaged if proper care guidelines are not followed.

Quality Assurance: Kali Forbes guarantees the craftsmanship and quality of each bespoke jewellery piece. Any defects in materials or workmanship will be addressed in accordance with our warranty policy.

Care Guidelines: Clients will receive verbal care guidelines specific to their commissioned piece during the design consultation stage, ensuring its longevity and beauty. Additional jewellery care advice is available on our website to further assist clients in maintaining the integrity and brilliance of their jewellery.


Delivery: Completed bespoke jewellery can be delivered to the Client's specified address or collected from Kali Forbes' premises. Delivery charges may apply.

Collection: If collecting in person, the Client must provide identification and proof of payment.


Warranty: Kali Forbes stands behind the craftsmanship and quality of our bespoke jewellery. Each piece is meticulously designed to be cherished and enjoyed. Our jewellery is crafted from high-quality materials and should be treated with care to maintain its beauty.

One-Year Warranty: We offer a one-year warranty on all jewellery from the date of purchase. This warranty covers manufacturing defects and craftsmanship issues. It does not cover damage resulting from mishandling, accidents, or repairs performed by another jeweller.

Repair Services: Beyond the warranty period, we provide repair services on a case-by-case basis. Costs for repairs will be quoted based on the specific requirements of the jewellery piece. We strive to ensure your jewellery remains as stunning as the day you first received it.


Design Rights: All design rights and intellectual property relating to the bespoke jewellery remain the property of Kali Forbes. The Client may not reproduce or commission copies of the design without prior written consent.


Privacy: Kali Forbes respects the Client's privacy and will handle all personal information in accordance with our privacy policy.

Confidentiality: All bespoke jewellery designs and related communications are treated as confidential.


Limitation of Liability: Kali Forbes' liability for any claim arising from the commission of bespoke jewellery is limited to the amount paid by the Client. Kali Forbes is not liable for any indirect or consequential losses.


Jurisdiction: These terms and conditions are governed by the laws of England and Wales. Any disputes will be resolved under the jurisdiction of the courts of England and Wales.

By commissioning bespoke jewellery from Kali Forbes, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.



Shipping within the UK: Kali Forbes offers free shipping within the UK on purchases made through this website. UK orders are shipped using Royal Mail Special Delivery and are trackable and insured. Depending on the quantity of items in your order, we may dispatch items in more than one parcel.

Dispatch Time: If the item is in stock at the time of purchase, we aim to dispatch the order within 3 working days. Royal Mail Special Delivery is guaranteed by 1 pm the following day, Monday to Friday. There are some exceptions to this service; specific UK postcodes that are exempt from these time frames can be found on the Royal Mail website here.


  • The lead time for pre-orders is typically 4-6 weeks, though sometimes it can be quicker. If you have a specific date in mind, please get in touch before placing the pre-order, and we will let you know if it's possible to meet your timeline.

  • Once your pre-order item is ready to be shipped, we will notify you via email.

  • Please note that pre-order dispatch dates are estimates and may be subject to change. We will keep you updated with any changes to the expected dispatch date.

  • Once a pre-order item has been dispatched, it falls under our standard returns policy.

International Shipping: If you would like to purchase something to be delivered outside of the UK, please get in touch by emailing and we will try our best to fulfil your order. If it is possible for us to fulfil your overseas order, goods are delivered DAP/DDU. This means any customs duties or local taxes (including VAT for EU customers) must be paid by the customer upon import. There may also be a fee charged for customs clearance by the shipping company, which varies from country to country.


Notification of Return: In accordance with UK law, we accept unwanted item returns for a full refund on products purchased from this website. Notification of the return must be sent to (including proof of purchase) within 14 days of delivery.

Return Conditions

  • Items must be returned to us within 14 days of notification from the customer.

  • We must receive the items in an unworn, fully resaleable condition, and in their original packaging.

  • In keeping with UK law, there are certain items that are exempt from the returns policy (see below for details).

  • Return shipping costs are the responsibility of the customer.

  • Once we have received the goods back, we will process the refund using the same payment method used to place the order.

Return Shipping: We advise you to return orders using a trackable, insured service (such as Royal Mail Special Delivery). It is your responsibility to ensure that we receive the returned goods undamaged. We will not issue refunds for lost goods or goods damaged in transit back to us. The cost of the return must be paid for by the customer.

Pre-Order Returns: Pre-order items, unless they were for a custom ring size, can be returned under the same conditions as in-stock items.

In-Person Returns: If you would prefer to return items to our London Studio, this can be arranged in most cases. Please enquire about this option when notifying us of the return.

Exchanges for Different Ring Sizes: Where available, we offer exchanges for different ring sizes. To initiate an exchange for a different ring size, please notify us by emailing within 14 days of delivery, providing proof of purchase. The ring must be returned to us in an unworn, fully resaleable condition, and in its original packaging within 14 days of this notification. Once we receive the ring back, we will process the exchange for the new size. Return shipping costs for the exchange are the responsibility of the customer.

The following purchases are exempt from the returns policy unless they have suffered a manufacturing fault:

  • Bespoke pieces (including heirloom remodels)

  • Customised pieces (e.g., resized rings, engraved jewellery)

  • Earrings or other pierced jewellery

  • Orders for custom ring sizes

Extension of Time Periods
All time periods given in these policies will be extended to the next working day if they end on a Saturday, Sunday, or Bank Holiday.


At Kali Forbes, every piece of jewellery is meticulously designed and crafted to be worn and treasured for many years. As with all artisanal creations, your jewellery requires care and regular maintenance. To ensure your jewellery remains in pristine condition, we offer an array of aftercare services: 

  • Jewellery Care Guide

  • One-year warranty on all Kali Forbes Jewellery

  • Annual complimentary aftercare appointment for all engagement rings and fine jewellery made by Kali Forbes

  • Professional jewellery cleaning services

  • Refinishing and replating services

  • Ring resizing and fitting

  • Heirloom jewellery remodels and redesigns

  • Consideration of repairs for Kali Forbes jewellery post-warranty period

  • Consideration of repairs for non-Kali Forbes jewellery


Jewellery Care Guide: Our comprehensive care guide is available here.

Warranty Repairs: We are pleased to offer a one-year warranty on all Kali Forbes jewellery from the date of purchase, provided the piece has not been altered by another jeweller and the damage falls within normal wear and tear. Before returning an item for repair, please contact us for detailed guidance on the process.

Post-Warranty Repairs: Should your jewellery require repair beyond the warranty period, we will assess each piece on a case-by-case basis. To begin this process, please email us with detailed photos and a description of the issue. We are dedicated to ensuring your satisfaction and will endeavour to accommodate your needs.

Annual Aftercare Appointment: For engagement rings and fine jewellery crafted by Kali Forbes, we offer a complimentary annual setting check and light professional cleaning. Book an aftercare appointment through our Visit page or contact us for further assistance. Please note, if deeper issues are identified during this check, repair costs will be chargeable. You may be required to provide proof of purchase. 

Professional Jewellery Cleaning: We offer deep cleaning services that may involve removing gemstones, retipping settings, and reapplying finishes. To begin this process, please contact us via email to assess the possibility of a deep clean. Due to the unique nature of jewellery, we cannot provide a quote for professional cleaning services until we have conducted a thorough inspection of your piece.

Refinishing and Replating Services: Matte and textured precious metals will become shinier with wear, and polished metals will develop a gentle patina over time, adding to their natural character. While we appreciate this characteristic, periodic refinishing is available if preferred. For gold vermeil and plated jewellery, careful maintenance is essential. For replating and refinishing services, please contact us via email.

Ring Resizing: For rings purchased from our website that do not fit, we offer exchanges where available and returns within 14 days of receipt. Please refer to our Shipping & Returns Policy for further details.

For bespoke engagement rings commissioned for surprise proposals, we offer one complimentary resize following the proposal. Similarly, one complimentary resize is typically included for bespoke rings gifted as surprises. Refer to our Bespoke Terms or contact us for more details.

Heirloom Remodels: We take great pleasure in reimagining sentimental heirloom jewellery to suit your taste and style preferences. It is often possible to work with heirloom gemstones, and sometimes, we can repurpose the precious metal. To discuss reimagining your heirloom piece, please email us with detailed photos and material information, or book a design consultation at our London studio.


In line with our commitment to sustainability and conscious crafting, we consider repairs of jewellery not originally made by us. However, we recommend contacting the original maker first. If this is not possible, email us with detailed photos and material information. We may request that you deliver the item to our studio for a thorough inspection to determine feasibility.

Important Considerations:

  • You are responsible for all repair costs, including delivery to and from our studio.

  • We do not offer a guarantee or warranty on items not originally made by us.

  • We are not responsible for repairs that do not fit if we have not personally fitted the item.

  • We are not liable for any damage to jewellery not made by us during the repair process. Unexpected materials or construction methods may cause faults to appear during repairs, and any repair costs for these faults will be your responsibility.

  • Given the variability in jewellery repairs, we are unable to provide a guide price before a thorough inspection.

Resizing Considerations:

  • The ability to resize a ring depends on its design, material, and any gemstones.

  • We are not responsible for resizes that do not fit if we have not personally fitted the ring.

  • We are not liable for any damage to jewellery not made by us during resizing. Unexpected materials or construction methods may cause faults during resizing, and repair costs for these faults will be your responsibility.

Ring resizing starts at £65 and may increase based on the complexity of the piece, the amount of adjustment needed, and the materials used.


To book a ring resizing appointment, please do so on our Visit page. If you have any questions about the services listed above, please send us an email.

We look forward to assisting you and ensuring your Kali Forbes jewellery remains a cherished piece in your collection.


Welcome to our website. This website is owned and operated by the sole trader Kali Ratcliffe who trades as Kali Forbes. Throughout the site, the terms “we”, “us”, “our”, “them” and “Kali Forbes” refer to Kali Ratcliffe. 

Acceptance of Terms: Kali Forbes offers this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated on this site. By continuing to browse and use this website, you agree to comply with and be bound by these terms and conditions. If you disagree with any part of these terms and conditions, please do not use our website.

Governing Law: Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English and Welsh courts.


Availability: It is not necessary to register with us in order to use this website. All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime, and accordingly, we will not be liable if this website is unavailable at any time.


Maintenance Notice: Where possible, we always try to give advance warning of maintenance issues that may result in website downtime, but we shall not be obliged to provide such notice.


Personal Use: This website may be used for your own private purposes and in accordance with these terms of use.

Content Ownership: All website content belongs to Kali Forbes, our affiliates, or other relevant third parties. By continuing to use the website, you acknowledge that such content is protected by copyright and other intellectual property rights.

Limited Use: You may print and download material from this website only for your own personal use. You must not otherwise copy, modify, reproduce, or distribute our website content without our prior written consent.

Prohibited Use: You may not use the website in any way that causes, or may cause, damage to the website; interferes with any other person's use of the website; or is unlawful, illegal, abusive, or objectionable.

Privacy Policy Reference: For information on what happens with the information that you provide to us on this website (i.e., during the purchase process), please see our Privacy Policy.


Third-Party Links: Throughout this website, you may find links to third-party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website, you do so at your own risk.

Linking Conditions: Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

  • You do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing.

  • You do not misrepresent your relationship with this website.

  • The website from which you link to this website does not contain offensive or otherwise controversial content, or content that infringes any intellectual property rights or other rights of a third party.

  • By linking to this website in breach of the above clauses, you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


Property Rights: The service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all intellectual property rights related thereto, are the exclusive property of Kali Forbes. Except as explicitly provided herein, nothing in these terms shall be deemed to create a license in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, or create derivative works thereof.


User Content: By uploading any content (including, but not limited to, designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text, and literary works) through any means to the website, you confirm that you own all the relevant rights or have received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed on the website.


Accuracy and Updates: Whilst we take all reasonable steps to ensure that the information on this website is up to date and accurate, we do not guarantee that all material is accurate and/or up to date. We give no warranty that the service will be free of defects or faults, and we provide no warranties of fitness for purpose, accuracy, compatibility, or quality.

Security Measures: We take reasonable steps to ensure that the website is secure and free of errors, viruses, and malware, but give no warranty in that regard.

Service Changes: We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Limitation of Liability: To the maximum extent permitted by applicable law, in no event shall Kali Forbes be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages, including, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

Indemnification: You agree to indemnify and hold Kali Forbes harmless from any demands, loss, liability, claims, or expenses (including legal fees), made against us by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Product Variations: Our photos on the website and in printed brochures are as accurate as possible. However, please note that our products may have variations due to their natural materials and production processes and that colour may vary due to screen and print quality.

Measurement Accuracy: Measurements are approximate and can also vary slightly.

General Information: The information contained on the Kali Forbes website and printed brochures is for general information purposes only.


This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and use our services. Kali Forbes is committed to ensuring that your privacy is protected. By using our website, you agree to the terms of this Privacy Policy.


Information You Provide: We may collect personal information that you provide directly to us, such as when you make a purchase, subscribe to our newsletter, or contact us through the website. This may include your name, contact information, shipping address, and payment details.

Automated Information: We may also automatically collect certain information about your visit to our website, such as your IP address, browser type, pages visited, and referring URL. This helps us improve our website and tailor it to customer needs.


We use the personal information we collect for the following purposes:

  • To process and fulfil your orders and requests.

  • To communicate with you, including providing customer support and responding to enquiries.

  • To improve our products and services.

  • To send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address which you have provided.

  • To customise the website according to your interests.


We take significant measures to protect your personal information and do not sell, trade, or transfer it to external parties. However, certain trusted third parties may assist us in website operations, business activities, or customer service under strict confidentiality agreements. While we endeavour to ensure your data is handled securely, we cannot control how these third parties manage information once received.

Hosting on Platform: Our website is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases, and the general applications. They store your data on secure servers behind a firewall.

Payment Gateways and PCI-DSS Compliance: All direct payment gateways offered by and used by the Kali Forbes business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council. This is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Wix's Privacy Policy: Wix's privacy policy can be viewed here.


We may share your information with the following entities:

  • Wix Payments (our payment provider): For processing payments securely.

  • Delivery companies: For shipping your orders to the specified address.

  • (our website provider.

Website hosting: provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases, and the general applications. They store your data on secure servers behind a firewall.

Links to third parties: Where we provide a link onthis website, it does not mean that we endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.


Our website uses cookies to enhance your experience and provide us with insights about how our site is used. By using our site, you agree to the placement of these cookies on your device.


Third party cookies: We use cookies such as XSRF-TOKEN, hs, svSession, SSR-caching, _wixCIDX, _wix_browser_sess, consent-policy, smSession, TS*, bSession, fedops.logger.X, wixLanguage,,

Disabling cookies: If you want to delete or disable future cookies, your browser’s “help” section should provide instructions on how to manage cookies. Please note that disabling cookies may affect your user experience on our site.


Further information: For more information please visit


We reserve the right to modify this Privacy Policy without notice. Please review this page periodically for updates. Your continued use of the website after any changes to this Privacy Policy constitutes acceptance of those changes.


If you have any questions about this Privacy Policy, please contact us at

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